Shipping Policy
This Shipping Policy explains how orders placed on www.flixyofficial.com are processed, shipped, and delivered. By placing an order, you agree to the terms described below.
Order Processing Times
We aim to process and dispatch orders as quickly as possible. Typical processing times are:
- 1–3 business days to prepare and hand over your order to the shipping carrier.
Business days do not include weekends or public holidays. During peak periods, promotions, or unforeseen circumstances, processing may take slightly longer.
Shipping Destinations
We currently ship to selected countries and regions. Availability may vary based on your shipping address:
- At checkout, eligible shipping countries and delivery options will be shown based on your location.
- We reserve the right to update or restrict shipping destinations at any time.
Shipping Methods & Estimated Delivery
Available shipping methods and estimated delivery times will be displayed at checkout. Typical delivery ranges (after dispatch) are:
- Standard Shipping: approximately 5–12 business days, depending on destination.
- Express / Priority Shipping (where available): approximately 3–7 business days.
These are estimates only and not guaranteed delivery dates. Carrier delays, customs processing, weather events, and local holidays may affect delivery times.
Shipping Fees
Shipping costs are calculated at checkout and may depend on your location, chosen shipping method, and current promotions:
- Any applicable shipping fees will be clearly shown before you confirm your order.
- From time to time, we may offer discounted or free shipping promotions, subject to specific terms.
Order Confirmation & Tracking
After placing an order, you will typically receive:
- An order confirmation email with your order details.
- A shipping confirmation email with tracking information once your order has been dispatched (where tracking is available).
You can use the tracking number to follow your shipment status through the carrier’s website or tracking portal.
Customs, Duties & Taxes
Depending on your destination country, your order may be subject to import duties, customs fees, VAT, or other local taxes:
- Such charges are typically not included in our product or shipping prices.
- You are responsible for paying any additional customs or import fees required by your local authorities.
- Customs policies vary widely; please contact your local customs office for more information.
Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate before submitting your order:
- We are not responsible for delays or non-delivery caused by incorrect, incomplete, or outdated shipping information provided by the customer.
- If an order is returned to us due to address issues, we may offer to reship the order, subject to additional shipping fees.
Lost, Delayed or Damaged Shipments
While we work with reputable carriers, shipping issues can occasionally occur:
- Delayed shipments: Minor delays due to carriers or customs are outside our direct control but we will assist where possible.
- Lost packages: If your order appears lost, please contact us and the carrier. We may open an investigation and, where confirmed lost, may offer a replacement or refund at our discretion.
- Damaged on arrival: If your item arrives visibly damaged, please photograph the packaging and product and contact us within a reasonable time after delivery.
Failed Deliveries & Unclaimed Packages
If a delivery attempt fails due to the recipient being unavailable, incorrect address details, or unclaimed parcels:
- The carrier may leave a notice or hold the package at a local facility for a limited time.
- If the package is returned to us, we may contact you to arrange reshipment (additional shipping costs may apply) or, in some cases, offer a partial refund excluding original shipping fees.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible at support@flixyofficial.com.
- Once an order has entered processing or shipped, changes or cancellations may no longer be possible.
- If cancellation is not possible, you may still be able to request a return in accordance with our Return & Refund Policy.
Policy Updates
We may modify this Shipping Policy from time to time. Any updates will be posted on this page with an updated “Last updated” date. Continued use of www.flixyofficial.com after changes are posted indicates acceptance of the revised policy.
Contact Us
If you have any questions about this Shipping Policy or need help with a specific shipment, please contact:
Flixy Inc.
Email:
support@flixyofficial.com
Address: UAB Rara Digital, Gedimino pr. 20, Vilnius, Lithuania
Phone: +1 (402) 778-4531