Return & Refund Policy
We want you to enjoy your Flixy streaming experience. If you are not fully satisfied with your purchase from www.flixyofficial.com , this Return & Refund Policy explains when and how you can request a return, replacement, or refund.
Eligibility for Returns
Unless otherwise stated on the product page or during checkout, our standard return window is:
- 30 days from the delivery date for most products.
To be eligible for a return:
- The item must be in reasonable condition, including all accessories, cables, and any included manuals or packaging where possible.
- You must provide proof of purchase (order number, confirmation email, or invoice).
- The product must have been purchased directly from www.flixyofficial.com .
Note: Local reseller or marketplace purchases are subject to the reseller’s own return policy and must be handled directly with them.
Non-Returnable Items
For hygiene, security, and technical reasons, certain items are non-returnable or may only be returned if defective:
- Products showing excessive physical damage, misuse, or unauthorized modification.
- Items missing essential components required for proper operation (e.g., main device, power adapter, remote), unless otherwise agreed by support.
- Free gifts, bonus items, or promotional add-ons that were marked as non-returnable.
- Any product returned beyond the stated return window.
Return Process
To initiate a return, please follow these steps:
- Contact our support team at support@flixyofficial.com with your order number, contact details, and reason for return.
- Our team will review your request and, if approved, provide return instructions and the appropriate return address.
- Pack the product securely, including all accessories and documentation where possible.
- Ship the item using a trackable shipping method. Please retain your shipping receipt or tracking number.
Returns sent without prior authorization may be delayed or rejected.
Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return:
- Defective or incorrect item received: In many cases, we will cover or reimburse reasonable return shipping costs, or provide a replacement without requiring a return, at our discretion.
- Change of mind or non-defective returns: You are generally responsible for return shipping costs.
Inspection & Approval
Once we receive your returned item, our team will inspect it to confirm eligibility:
- We will verify the condition and completeness of the product.
- We may test the device to confirm reported defects or technical issues.
- We will notify you by email whether your return has been approved or rejected.
Refunds
If your return is approved, we will process a refund to your original payment method, unless we agree on an alternative.
- Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
- Shipping fees and certain handling charges may be non-refundable, unless the return is due to our error (e.g., defective or incorrect item).
- If you used a discount code or promotional offer, the refunded amount will not exceed the amount actually paid.
Exchanges & Replacements
In some cases, we may offer an exchange or replacement instead of a refund, especially when:
- The product is defective or damaged on arrival.
- A compatible replacement model is available.
Please contact support@flixyofficial.com to discuss the best solution for your situation.
Late or Missing Refunds
If you have not received a refund after we confirm it has been issued:
- First check your bank or card account again after a few days.
- Then contact your bank or card provider; it may take additional time before your refund is officially posted.
- If you have done all of this and still have not received your refund, please email us at support@flixyofficial.com.
Fraud Prevention & Abuse
We reserve the right to refuse returns or refunds in cases of suspected:
- Abuse of the return policy.
- Fraudulent or dishonest claims.
- Chargeback misuse or repeated disputes.
Policy Changes
We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of www.flixyofficial.com after changes are published constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Return & Refund Policy or need help with a specific order, please contact:
Flixy Inc.
Email:
support@flixyofficial.com
Address: UAB Rara Digital, Gedimino pr. 20, Vilnius, Lithuania
Phone: +1 (402) 778-4531